Boston, buffalo,new jersey,connecticut, massachuetts bathtub refinishing questions

"We know that when it comes to bathtub refinishing our customers have a number of questions". We have created this list of our most frequently asked questions. If your concern is not addressed here please give us a shout. We have experienced customer service reps standing by.
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1-800-463-1879

Q: What is refinishing?
A: The process involves the spraying of a urethane polymer that will restore your bathtub to its beautiful and easy to clean finish. This polymer finish dries to a hard finish to maximize its durability.

Definition: re-finish: "to give a new surface" also known as: bathtub refinishing, porcelain refinishing,

tub refinishing, bathtub painting, refinishing, porcelain re-glazing, bathtub resurfacing, bathtub re-glazing.

Q: Isn’t it cheaper to buy a new tub?
A: Reglazing a tub is the way to go if you want to save time and money. once the cost of labor and time are figured into the removal of the old tub and the plumbing, then the installation of the new you will find the cost goes up very quickly.
Q: Do I (the customer) need to do anything before you arrive?
Yes, it is important that there are no leaking faucets. Also, all loose items need to be removed from the bathroom and the counters should be cleared.
Q: Why do different companies charge different prices?
A: Like everything else, you get what you pay for. Cheaper prices mean some shortcuts have been taken and or a cheaper material is being used. They also probably don’t have the specialized equipment needed to do the refinishing process correctly.

We take pride in that we make no compromises on materials, procedure or equipment. This may cost a few dollars more, but the final product will be something you and we can be proud of and be happy and confident with for many years.

Q: Is all bathtub reglazing the same?
A: No!! Absolutely not! Different reglazing companies use different products and procedures, and the results, of course are not the same. Some will paint a bathtub with a marine paint or epoxies. Some use acrylics or other industrial coatings that are not engineered specifically for resurfacing bathtubs (i.e., car paint will not do) reglazers use a large variety of spray equipment. Eastern uses only state of the art, specially designed equipment which reduces over spray to as close to zero as possible, and we have equipment that allows us to take the steps needed to not only make the work environment safe but allows for our process to be done with no mess, or odor or damage which could result from over spray or paint mist. Eastern Refinishing’s materials are specifically engineered for resurfacing bathtubs. With the eastern refinishing process, bathtubs and more can be reglazed with no or little disruption to the occupants of the home
Q: How long will it take to reglaze my bathtub?
A: Normally between 3 to 4 hours, depending on the condition of the surface. If the tub has had something put on it before, we would have to strip this off which could add another hour at least to the process. The whole reglazing process will be completed all in the same day.
Q: What type of surfaces can be repaired and / or refinished?
A: Bathtubs, bathbays, counter tops, cultured marble, showers, tile, spas, baptismals, and swimming pools are the most common surfaces we repair.
Q: What type of material do you use?
A: We use the highest quality material available. An aliphatic acrylic urethane. Developed for us by hawk labs.

Q: What colors are available?
A: We can refinish your surfaces in virtually any color! In addition to our regular colors, if you have a paint chip, a sample item , or swatch our manufacturer can custom make our coating to match.
Q: How long will it last?
A: If proper care is taken and cleaning procedures followed, your newly refinished item will look beautiful for 10-12 years. Wall tile that is refinished should last indefinitely.
Q: How long after refinishing can I use it?
A: You can use the item 16 hours after the tech leaves.
Q: What is the guarantee?
A: Our industry standard, which is a 5yr limited warranty.
Q: Is the new finish slippery?
A: Not anymore than a new acrylic tub, but if you want extra protection against slipping, ask about our non-slip finish which is available at an extra cost.
Q: How long do I have to wait for an appointment?
A: Usually within 7-10 days. You can call in advance of that if you require a Saturday appointment. ( not available in all locations)
Q: What should I use to clean the refinished surface?
A: Only non abrasive cleaners and soaps. Spic and span, dish soap and dow scrubbing bubbles. Do not use soft scrub, Ajax, comet, bleach or lemon cleaners.
Q: Is a refinished item more likely to chip?
A: No, it is as durable if not stronger than the original surface. Whether or not any surface will chip is dependent on the angle at which the dropped item hit’s the surface. A glass bottle can be dropped and not chip a surface, however, a plastic bottle can be dropped on the same surface and chip it.
Q: I’m remodeling right now, would I reglaze before or after?
A: you should wait until you have completed all your construction.
Q: Do refinished tubs look painted?
A: The deep gloss of a eastern refinishing reglazed tub resembles new porcelain. In fact, most people won’t even notice. Our process is that good.
Q: What makes Eastern Refinishing my best choice?
A: Our representatives each receive extensive training and continuing education to be sure that each and every customer gets the very best quality and service available. Refinishing is a great process when it is done with the proper equipment and the right materials. Here at eastern refinishing we get it right the first time. the combination of diligent preparation, advanced coatings, and final detailing sets us apart and above all other refinishers.
Q: How long have you been in business?
A: We have been here for 37 years with current ownership of 20 years.
Q: Can you send me a brochure?
A: Your looking at it.
Q: Can you change colors?
A: Yes, a large part of our work is done just for that reason.


Q. How do we pay for the job?
A: We accept Visa, Mastercard and under some circumstances personal check. All payments must be made out to Eastern Refinishing in order to be warranted by Eastern Refinishing Inc. If payment is made to the contractor doing the work then that person's company is responsible for any warrantee issues